Croydon | Resident inspectors are keeping check on our housing services

To make sure that we keep our promises and provide tenants with services that meet their needs, we have trained some resident volunteers to become resident inspectors to check and monitor our services. As residents they will have first hand experience of how we deliver services and can help us to improve.

Ten residents have already signed up and attended a training course to learn about different inspection techniques. They chose to put their newfound skills to use on their first inspection of the grounds maintenance service, which included checking on the grass cutting and maintenance of flower beds on our housing estates (full report below).

The inspections involved looking at the level of service the council should provide, interviewing the managers and staff who deliver the service, surveying residents, reviewing performance information and making recommendations for improving the service.

Finally, producing a report to present to senior officers and agreeing an action plan with service managers, which will be monitored to ensure that improvements are made and within the agreed timescales.

The resident participation team are on hand to support the resident inspectors throughout this whole process.