"It depends what their behaviour is, but a code of conduct should address most things. (See Carrick Housing's website at www.carrickhousing.org.uk for a copy of our compact which has all our core standards in.)
Have you tried taking the individual to one side and giving them a 'heads up' that their behaviour is 'interpreted' as inapporpriate? Sometimes this can make them think and change their behaviour, if not - you've given them the chance to modify their behaviour before going down a more official route."
